Executive Intelligence
Executive Alerts & Actions
Priority alerts and management follow-through.
| Severity | Mission area | Issue | Quantified impact | Recommended action | Owner | Status | |
|---|---|---|---|---|---|---|---|
| critical | Churn & Retention | High-value urban prepaid churn up 0.5pp in 30 days | USD 6.8M revenue at risk (annualised scope not independently confirmed) | Launch targeted retention bundle for 48k at-risk subscribers | Head of Retention | Open | Drill down |
| critical | Network Performance & Risk | Johannesburg CBD cluster availability 98.9% (target 99.7%) | SLA penalty exposure $0.6M; churn driver | Emergency capacity and backup power for 14 sites | CTO | In progress | Continue journey |
| high | Interconnect & Roaming | Termination rate increase | Interconnect cost impact: USD 4.8M — annualised basis not stored. | Renegotiate bilateral rates with top-3 partners | Head of Carrier Services | In progress | Continue journey |
| high | Interconnect & Roaming | New termination rates effective this month | +$0.4M monthly cost | Renegotiate bilateral rates with top-3 partners | Head of Carrier Services | Open | Drill down |
| high | Fraud & Revenue Assurance | Border-region SIM-box | 1,240 SIM-box incidents flagged this month. | Authorise bulk blocking of flagged SIMs | Head of Revenue Assurance | Open | Drill down |
| high | Fraud & Revenue Assurance | SIM-box activity detected in 2 border regions | $0.3M monthly leakage | Block flagged SIMs and enable CDR anomaly rules | Head of Revenue Assurance | In progress | Continue journey |
| high | Churn & Retention | Competitor 2x data offer | Urban port-outs +22% vs 30-day average. | Targeted retention bundle for 48k at-risk subscribers | Head of Retention | Open | Drill down |
| high | Revenue & ARPU | Voice ARPU erosion | Voice ARPU down 6% QoQ in prepaid. | Reprice mid-tier data bundles (+$3.2M annual) | CCO | Acknowledged | Continue journey |
| high | Regulatory & Compliance | SIM re-verification deadline | ~310k SIMs unverified, 45 days remaining. | Launch SIM re-verification campaign | Head of Regulatory | Open | Drill down |
| high | Network Performance & Risk | CBD cluster outages | 14 sites exhausted backup batteries. | Battery and generator upgrade on 14 CBD sites | CTO | Acknowledged | Continue journey |
| high | Financial Performance | Energy cost rising — budget basis not stored | -0.4pp EBITDA margin | Accelerate solar hybrid conversions on 120 sites | CFO | Open | Drill down |
| high | Customer Experience | Care wait time 11 min | Target 4 min; CBD outage call surge. | Shift 20% of care volume to self-service | Head of Customer Care | Open | Drill down |
| medium | Customer Experience | Repeat contacts on billing | Billing queries drive 31% of repeat contacts. | Proactive outage SMS to affected subscribers | Head of Billing | Acknowledged | Continue journey |
| medium | Fraud & Revenue Assurance | Recharge voucher fraud | Duplicate voucher redemptions in 3 regions. | Enable voucher redemption anomaly rules | Head of Fraud | Acknowledged | Continue journey |
| medium | Interconnect & Roaming | Settlement disputes | Two partners disputing Q2 invoices. | Automate settlement reconciliation | Wholesale Finance | Open | Drill down |
| medium | Cost Optimization | Care cost rising | Outage-driven call volume. | Expand care automation | Head of Customer Care | In progress | Continue journey |
| medium | Subscriber Growth | Dormancy rising | Dormant share up 0.4pp in 3 months. | Reactivation campaign for 90-day dormant base | CCO | Open | Drill down |
| medium | Subscriber Growth | Retail activations down in North | Distributor stock-outs cut activations 18%. | Review distributor incentives in North region | Sales Operations | In progress | Continue journey |
| medium | Financial Performance | Interconnect cost step-up | New termination rates add $0.4M monthly. | Review interconnect agreements before Q4 | Head of Carrier Services | Acknowledged | Continue journey |
| medium | Regulatory & Compliance | Quarterly QoS report filed late in one region | Regulatory reporting exception; filed 2 days late. | Automate QoS return extraction | — | Open | Drill down |
| medium | Regulatory & Compliance | CBD QoS shortfall | Below regulator QoS threshold in 2 districts. | Submit QoS remediation plan to regulator | CTO | Open | Drill down |
| medium | Digital Services | New-user app churn | 30-day app churn 4.1% for new users. | Bundle mobile money incentives with data | Head of Digital | Open | Drill down |
| medium | Capital & Investment | Q4 vendor delivery risk | Radio equipment lead times +6 weeks. | Re-phase rural sites with low ROI | Head of Procurement | In progress | Continue journey |
| medium | Churn & Retention | Congestion-driven churn | Top churn cells overlap with congested sites. | Prioritise capacity in top-20 churn cells | CTO | Open | Drill down |
| medium | Revenue & ARPU | Revenue per GB decline | Unlimited night bundles diluting yield. | Migrate voice-heavy users to hybrid bundles | Head of Pricing | In progress | Continue journey |
| medium | Regulatory & Compliance | SIM registration re-verification deadline in 45 days | Potential penalty and forced disconnections | Run re-verification campaign via USSD and retail | Head of Regulatory | Planned | Continue journey |
| medium | Customer Experience | NPS down 2 points; care wait times +35% | Elevated churn propensity | Shift 20% of care volume to digital self-service | Head of Customer Care | Open | Drill down |
| medium | Network Performance & Risk | Urban congestion | Busy-hour utilisation > 90% on 86 sites. | Capacity expansion on top-20 churn cells | Head of Planning | In progress | Continue journey |
| medium | Capital & Investment | CAPEX underspend vs plan | CAPEX at 86% of plan (Q3 2026 and 2026 YTD). | Re-phase Q4 rollout and reallocate to congested cells | — | Open | Drill down |
| low | Digital Services | VAS decline | Legacy content subscriptions falling. | Improve new-user onboarding journey | Head of VAS | Open | Drill down |
| low | Subscriber Growth | Digital channel gross adds plateauing | Digital adds flat at 58k for two months. | Refresh eSIM onboarding journey | — | Open | Drill down |
| low | Digital Services | Mobile money active-user growth slowing | -$0.1M monthly fee revenue vs plan | Bundle mobile money incentives with data | Head of Digital | Planned | Continue journey |
| low | Capital & Investment | Rural site ROI below hurdle | 22 rural sites under 10% ROI. | Secure Q4 vendor delivery slots | CFO | Open | Drill down |
| low | Digital Services | App store rating dipped to 4.2 | Rating down 0.1 after release 6.3. | Fix login defect in next release | — | Open | Drill down |