Enterprise AI Administration
Contact Center → cx_interactions.sentiment_score
Source-to-Target Mapping · Source-to-Target Mapping
Source-to-Target Mapping
Contact Center → cx_interactions.sentiment_score
ACTIVE
- Code
MAP-08- Owner
- Head of CX Data
Governance configuration shown for review and validation. Read-only.
Source
- Source system
- Contact Center
- Source object
- interaction
- Source field
- sentiment
Target
- Target domain
- Customer Experience
- Target object
- cx_interactions
- Target field
- sentiment_score
Transformation
Score sentiment −1 to +1
- Grain
- Subscriber-month
- Refresh
- Daily
- Status
- ACTIVE
- Owner
- Head of CX Data
Related Intelligence
Linked governed records
KPIs (1)
Variables (same source) (1)
Models (2)
- NPS Driver Model · Elastic Net Regression (benchmark: Multiple Linear Regression)
- Customer Experience Segmentation Model · K-Means (benchmark: Agglomerative Hierarchical Clustering)
Journeys (1)