Enterprise AI Administration
Customer experience sentiment score
Variable Details · Enterprise Variables
Variable Details
Customer experience sentiment score
WARNINGACTIVE
- Code
VAR-SENTIMENT- Owner
- Head of Data Engineering
Governance configuration shown for review and validation. Read-only.
Definition
Sentiment of care interactions
Details
- Data type
- decimal
- Grain
- Subscriber-month
- Source system
- Contact Center
- Quality status
- WARNING
- Transformation logic
average sentiment −1 to +1
- Used by (registered)
- NPS Driver Model
Related Intelligence
Linked governed records
Models using this variable (2)
- NPS Driver Model · Elastic Net Regression (benchmark: Multiple Linear Regression)
- Customer Experience Segmentation Model · K-Means (benchmark: Agglomerative Hierarchical Clustering)
KPIs influenced (1)
Source mappings (same source) (3)
Journeys (1)