EX

Telecom Intelligence

Network Performance & Risk

Availability, congestion, outages and network risk exposure.

Governance & lineageFormula, sources, rules and models behind:Network availabilityCongestion rate
Related decision journey: Network Performance & RiskOpen journey

Executive summary

Capacity utilisation is high in urban areas. Source unavailable for other figures.

Key indicators

Network availability

99.62%

-0.08ppvs target · Previous-period comparison unavailable

Dropped call rate

0.84%

+0.06ppvs prior month

Call setup success

98.7%

-0.2ppvs prior month

Data throughput

18.4 Mbps

+3.1%vs stored prior

Congestion rate

6.2%

+0.8ppvs prior month

Site availability

99.48%

-0.10ppvs prior month

Major outage minutes

1,240

+38%vs stored prior

Capacity utilisation

78%

+3ppvs prior month

High-risk sites

214

+9%vs stored prior

Issues requiring attention

Johannesburg CBD cluster availability 98.9% (target 99.7%)

high priority

SLA penalty exposure $0.6M; churn driver

Owner: CTO

Drill down

CBD cluster outages

high priority

14 sites exhausted backup batteries.

Owner: CTO

Drill down

Urban congestion

medium priority

Busy-hour utilisation > 90% on 86 sites.

Owner: Head of Planning

Drill down

Performance analysis

Network availability (%)

Monthly actuals, Apr–Sep

Outage root causes (%)

Source unavailable — this breakdown has no stored record.

Actual vs prior and target

Current period, KPIs measured in %

Prior periodActualTarget

Network availability trend

Network availability by month, Apr–Sep (%)

AI Advisory

  • Capacity expansion on top-20 churn cells
  • Battery and generator upgrade on 14 CBD sites

Value realization

Metric / outcomeValue typeBaseline → target KPIExpectedActualVarianceRealizationStatus

SLA penalty avoidance (CBD)

FY2026 · CTO

Loss avoided

98.9 → 99.7

KPI for: SLA penalty avoidance (CBD)

USD 600kConditional projection · Method unavailableUnavailableNot verifiedNot verifiedAt risk

Evidence

  • 214 sites forecast to exceed 85% utilisation within 90 days.

    Source: OSS network data (illustrative model output)

Methodology

  1. Aggregate availability and KPIs from network counters
  2. Classify outages by root cause
  3. Score sites by risk and revenue exposure