Decision Intelligence
Customer Experience
Lift NPS and reduce complaint drivers.
Mission areas covered:Customer Experience
Stage 5 · Predict
Governed methods for this stage
- NPS Driver Model — Elastic Net Regression (benchmark: Multiple Linear Regression) · ElasticNet
- Segment: Customer Experience Segmentation Model — K-Means (benchmark: Agglomerative Hierarchical Clustering) · KMeans; AgglomerativeClustering
Design specifications from the model registry — not yet trained or validated; no model scores are shown.
NPS — 6-month outlook
Current trajectory from 6 months of stored values; horizon 6 months. Straight-line forecast — no predictive model.