EX

Decision Intelligence

Customer Experience

Lift NPS and reduce complaint drivers.

Governance & lineageFormula, sources, rules and models behind:NPS
Mission areas covered:Customer Experience

Stage 8 · Decide

Open Scenario AnalysisOpen Value Realization

Approve self-service acceleration programme

Awaiting Executive Decision

Promote app/USSD self-care and add proactive outage messaging.

Owner: Head of Customer Care · Due 20 Oct 2026 · 9 days

Placeholder — decisions are not saved yet.