Decision Intelligence
Network Performance & Risk
Prioritise network investment and mitigate service risk.
Originating issueCongestion rate
- Source
- Network Performance & Risk
- KPI
- Congestion rate
- KPI current (overall)
- 6.2%
- KPI prior
- 5.4%
- KPI change (overall)
- +0.8pp
- Operator
- Xpert Telecom South Africa (XPERT-ZA)
Mission areas covered:Network Performance & Risk
Stage 1 · Monitor
Congestion rate — stored history
Monthly actuals, Apr–Sep
Related signals
Urban congestion
medium priorityBusy-hour utilisation > 90% on 86 sites.
Johannesburg CBD cluster availability 98.9% (target 99.7%)
medium prioritySLA penalty exposure $0.6M; churn driver
CBD cluster outages
medium priority14 sites exhausted backup batteries.
Journey KPIs
Network availability
99.62%
-0.08ppvs target · Previous-period comparison unavailable
Dropped call rate
0.84%
+0.06ppvs prior month
Call setup success
98.7%
-0.2ppvs prior month
Data throughput
18.4 Mbps
+3.1%vs stored prior
Congestion rate
6.2%
+0.8ppvs prior month
Site availability
99.48%
-0.10ppvs prior month
Major outage minutes
1,240
+38%vs stored prior
Capacity utilisation
78%
+3ppvs prior month