Enterprise AI Administration
Governance & Lineage — Save rate
How this KPI is sourced, calculated, governed, predicted and acted on — one traceable chain.
Current value
34%
No stored target
Mission area
Churn & Retention
Decision journey
Churn & Retention
Source systems
0
Lineage path
From source system to value realization — counts of governed records linked to this KPI
- 0 Sources
- 0 Mappings
- 0 Variables
- 1 Formula
- 0 Rules
- 0 Models
- 5 Scenarios
- 3 Actions
- 1 Value records
Formula
Governed calculation for this KPI
Save Rate APPROVED
Share of eligible churn cases retained
saved churn cases / eligible retention cases × 100
Version 1.0 · Grain Campaign-week · Owner Head of Retention · Sources: CRM, Contact Center
Source-to-target lineage
Source system, object and field feeding this KPI, and how each is transformed
No source mappings linked.
Business rules
Thresholds that escalate this KPI and the alert each raises
No business rules linked.
Models
Predictive and simulation models used for this KPI
No models linked.
Governed variables
Model features derived from the source fields above
Scenarios
Stored scenarios for the Churn & Retention journey
- Mass price matchalternative
- Targeted retention bundleRECOMMENDED
- Bundle + network fixalternative
- Do nothingno action
- Base casebase case
Actions & value
Governed actions and value records for the same journey
- Build target list from propensity modelCRM Analytics · Done
- Configure offer and USSD/SMS campaignHead of Retention · In progress
- Track save rate weeklyRetention Ops · Not started
- High-value churn reductionUSD 2.1M expected · USD 0.78M recorded actual — unverified · AT RISK