Enterprise AI Administration
Save Rate
Formula Definition · Formula Lifecycle
Formula Definition
Save Rate
APPROVED
- Code
FML-SAVE- Version
- v1.0
- Owner
- Head of Retention
Governance configuration shown for review and validation. Read-only.
Formula definition
Share of eligible churn cases retained
saved churn cases / eligible retention cases × 100
Details
- Unit
- %
- Grain
- Campaign-week
- Source summary
- CRM, Contact Center
- Effective date
- 01 Jan 2026
- Mission area
- Churn & Retention
- Related KPI
- Save rate
Related Intelligence
Linked governed records
Models (0)
None recorded.
Business rules (0)
None recorded.
Source mappings (0)
None recorded.
Governance history
1 recorded events
FGV-008ChangeAPPROVEDExclude involuntary disconnects from eligible cases
Improves comparability across campaigns
Submitted by Head of Retention · Reviewed by Data Governance Council on 12 Jun 2026 · Effective 01 Jul 2026