Decision Intelligence
Churn & Retention
Reduce churn in high-value segments with targeted retention actions.
Originating issueSave rate
- Source
- Churn & Retention
- KPI
- Save rate
- KPI current (overall)
- 34%
- KPI prior
- 30%
- KPI change (overall)
- +4pp
- Operator
- Xpert Telecom South Africa (XPERT-ZA)
Mission areas covered:Churn & Retention
Stage 1 · Monitor
Save rate — stored history
Monthly actuals, Apr–Sep
Related signals
High-value urban prepaid churn up 0.5pp in 30 days
medium priorityUSD 6.8M revenue at risk (annualised scope not independently confirmed)
Competitor 2x data offer
medium priorityUrban port-outs +22% vs 30-day average.
Congestion-driven churn
medium priorityTop churn cells overlap with congested sites.
Journey KPIs
Monthly churn
2.9%
+0.2ppvs prior month
High-value churn
Source unavailable
—No stored KPI
Retention offer take-up
Source unavailable
—No stored KPI
Revenue at risk
USD 6.8M
+12%vs stored prior