Enterprise AI Administration
Complaint Rate
Formula Definition · Formula Lifecycle
Formula Definition
Complaint Rate
APPROVED
- Code
FML-COMPLAINT- Version
- v1.0
- Owner
- Head of Customer Experience
Governance configuration shown for review and validation. Read-only.
Formula definition
Complaints per 10,000 active subscribers
complaints / active subscribers × 10,000
Details
- Unit
- per 10k
- Grain
- Region-month
- Source summary
- Trouble Ticketing, Contact Center
- Effective date
- 01 Jan 2026
- Mission area
- Customer Experience
- Related KPI
- Complaint rate
Related Intelligence
Linked governed records
Governance history
1 recorded events
FGV-006RetireRETIREDPer-1,000 complaint rate retired
Replaced by per-10,000 standard
Submitted by Head of Customer Experience · Reviewed by Data Governance Council on 20 Feb 2026 · Effective 01 Mar 2026
Superseded version 0.9