Enterprise AI Administration
Complaint Surge Rule
Business Rule Details · Telecom Business Rules
Business Rule Details
Complaint Surge Rule
MEDIUMACTIVE
- Code
BR-COMPLAINT- Version
- v1.0
- Owner
- Head of Customer Experience
Governance configuration shown for review and validation. Read-only.
Business definition
Flag regions where complaints rise sharply week on week.
Rule logic
- Condition
complaints_week ≥ 1.25 × trailing_4wk_avg
- Thresholds
- +25% week on week
- Downstream action
- Raise CX alert; route to Customer Experience journey
- Category
- Customer Experience
- Severity
- Medium
- Mission area
- Customer Experience
- Related journey
- customer-experience
- Effective date
- 01 Mar 2026
- Last reviewed
- 10 Aug 2026
Related Intelligence
Linked governed records
KPIs (1)
Alerts raised (1)
- Repeat contacts on billing MEDIUM
Models (0)
None recorded.
Formulas (1)