Enterprise AI Administration
Save rate
KPI Details · KPI Catalog
KPI Details
Save rate
IMPROVING
- Code
CHN_SAVE_RATE- Owner
- Head of Retention
Governance configuration shown for review and validation. Read-only.
Current state
- Current value
- 34%
- Change
- +4pp (vs prior month)
- Target
- No stored target
- Reporting period
- 2026-09
- Unit
- %
- Direction of good
- Higher
Definition
- Mission area
- Churn & Retention
- Decision journey
- Churn & Retention
- Definition
- Share of eligible churn cases retained
- Grain
- Campaign-week
- Sources
- CRM, Contact Center
Governance & Lineage
- 0 Sources
- 0 Mappings
- 0 Variables
- 1 Formula
- 0 Rules
- 0 Models
- 5 Scenarios
- 3 Actions
- 1 Value records
Related Intelligence
Linked governed records
Formulas (1)
Thresholds / rules (0)
None recorded.
Source mappings (0)
None recorded.
Variables (0)
None recorded.
Models (0)
None recorded.
Scenarios (5)
Actions (3)
- Build target list from propensity modelCRM Analytics · Done
- Configure offer and USSD/SMS campaignHead of Retention · In progress
- Track save rate weeklyRetention Ops · Not started
Value (1)
- High-value churn reductionAt risk