Enterprise AI Administration
Customer-experienced availability
KPI Details · KPI Catalog
KPI Details
Customer-experienced availability
AT RISK
- Code
CX_CUSTOMER_EXPERIENCED_AVAILABILITY- Owner
- Head of Customer Experience
Governance configuration shown for review and validation. Read-only.
Current state
- Current value
- 99.41%
- Change
- -0.12pp (vs prior month)
- Target
- No stored target
- Reporting period
- 2026-09
- Unit
- %
- Direction of good
- Higher
Definition
- Mission area
- Customer Experience
- Decision journey
- Customer Experience
- Definition
- Share of subscriber-minutes with a usable network connection, weighted by traffic.
- Grain
- Region-day
- Sources
- OSS site availability; Mediation CDRs
Governance & Lineage
- 0 Sources
- 0 Mappings
- 0 Variables
- 1 Formula
- 0 Rules
- 0 Models
- 4 Scenarios
- 3 Actions
- 1 Value records
Related Intelligence
Linked governed records
Formulas (1)
Thresholds / rules (0)
None recorded.
Source mappings (0)
None recorded.
Variables (0)
None recorded.
Models (0)
None recorded.
Scenarios (4)
Actions (3)
- Launch self-care promotion in app and SMSHead of Digital · Not started
- Enable outage SMS triggers from NOCNOC Manager · Not started
- Weekly NPS pulse reviewCX Analytics · Not started
Value (1)
- Care cost reduction via self-serviceOn track