Enterprise AI Administration
Contact Center → customer_experience_mart.complaint_count_30d
Source-to-Target Mapping · Source-to-Target Mapping
Source-to-Target Mapping
Contact Center → customer_experience_mart.complaint_count_30d
ACTIVE
- Code
MAP-26- Owner
- Head of Customer Experience
Governance configuration shown for review and validation. Read-only.
Source
- Source system
- Contact Center
- Source object
- customer_complaints
- Source field
- complaint_category
Target
- Target domain
- Customer Experience
- Target object
- customer_experience_mart
- Target field
- complaint_count_30d
Transformation
Count of complaints per subscriber, last 30 days
- Grain
- Complaint-case
- Refresh
- Daily
- Status
- ACTIVE
- Owner
- Head of Customer Experience
Related Intelligence
Linked governed records
KPIs (2)
Variables (same source) (1)
Models (4)
- Churn Propensity Model · XGBoost
- NPS Driver Model · Elastic Net Regression (benchmark: Multiple Linear Regression)
- High-Value Subscriber Segmentation Model · Gaussian Mixture Model
- Customer Experience Segmentation Model · K-Means (benchmark: Agglomerative Hierarchical Clustering)
Journeys (2)