EX

Decision Intelligence

Churn & Retention

Reduce churn in high-value segments with targeted retention actions.

Governance & lineageFormula, sources, rules and models behind:Monthly churnRevenue at risk (churn)
Mission areas covered:Churn & Retention

Stage 7 · Simulate

Governed methods for this stage

Design specifications from the model registry — not yet trained or validated; no model scores are shown.

Mass price match

Match competitor offer for all urban prepaid.

Impact: $3.0M protected

Risk: Cost $2.2M; ARPU dilution

Targeted retention bundle

Recommended

30% bonus data for 3 months to 48k at-risk users.

Impact: $2.1M protected

Risk: Offer cost $0.4M

Bundle + network fix

Retention bundle plus capacity in top-20 cells.

Impact: $2.6M protected

Risk: Capex $0.8M

Do nothing

No targeted response.

Impact: $0

Risk: Churn reaches 3.3%

Scenario options use stored assumptions and results; the related simulation models are registered under Simulation & Prediction.