Enterprise AI Administration
Monthly Churn %
Formula Definition · Formula Lifecycle
Formula Definition
Monthly Churn %
APPROVED
- Code
FML-CHURN-M- Version
- v1.0
- Owner
- Head of Customer Analytics
Governance configuration shown for review and validation. Read-only.
Formula definition
Share of the opening active base that disconnected in the month
churned subscribers / opening active subscriber base × 100
Details
- Unit
- %
- Grain
- Subscriber-month
- Source summary
- CRM, Billing
- Effective date
- 01 Jan 2026
- Mission area
- Churn & Retention
- Related KPI
- Monthly churn
Related Intelligence
Linked governed records
Models (2)
- Churn Propensity Model · XGBoost
- High-Value Subscriber Segmentation Model · Gaussian Mixture Model
Business rules (1)
Governance history
1 recorded events
FGV-001NewAPPROVEDMonthly churn definition approved for executive reporting
Align churn with opening-base convention
Submitted by Head of Customer Analytics · Reviewed by Data Governance Council on 15 Jan 2026 · Effective 01 Jan 2026
Baseline definition