Enterprise AI Administration
High-Value Churn Escalation
Business Rule Details · Telecom Business Rules
Business Rule Details
High-Value Churn Escalation
HIGHACTIVE
- Code
BR-CHURN-HV- Version
- v2.0
- Owner
- Head of Retention
Governance configuration shown for review and validation. Read-only.
Business definition
Escalate high-value segments with elevated churn risk
Rule logic
- Condition
churn propensity > 0.65 AND revenue at risk > threshold
- Thresholds
- Propensity 0.65; revenue at risk ZAR 5M / month
- Downstream action
- Open Churn & Retention journey; notify CCO
- Category
- Churn
- Severity
- High
- Mission area
- Churn & Retention
- Related journey
- Churn & Retention
- Effective date
- 01 Apr 2026
- Last reviewed
- 14 Sep 2026
Related Intelligence
Linked governed records
Alerts raised (1)
- High-value urban prepaid churn up 0.5pp in 30 days CRITICAL
Models (2)
- Churn Propensity Model · XGBoost
- High-Value Subscriber Segmentation Model · Gaussian Mixture Model
Formulas (2)