Enterprise AI Administration
NPS
Formula Definition · Formula Lifecycle
Formula Definition
NPS
APPROVED
- Code
FML-NPS- Version
- v1.0
- Owner
- Head of Customer Experience
Governance configuration shown for review and validation. Read-only.
Formula definition
Net Promoter Score
% promoters − % detractors
Details
- Unit
- score
- Grain
- Region-month
- Source summary
- Survey platform
- Effective date
- 01 Jan 2026
- Mission area
- Customer Experience
- Related KPI
- NPS
Related Intelligence
Linked governed records
Models (2)
- NPS Driver Model · Elastic Net Regression (benchmark: Multiple Linear Regression)
- Customer Experience Segmentation Model · K-Means (benchmark: Agglomerative Hierarchical Clustering)
Business rules (1)
Governance history
1 recorded events
FGV-005ExceptionEXCEPTIONTemporary exclusion of one survey wave
Survey vendor sampling error in July
Submitted by Head of Customer Experience · Reviewed by Data Governance Council on 05 Aug 2026 · Effective 01 Jul 2026
Exception expires after September wave