Executive Intelligence
Executive Command Center
From telecom data to better decisions, accountable actions and measurable value.
Reporting period: Sep 2026Operator: Xpert Telecom South Africa
Executive attention
Ranked by linked active alert severity, then stored KPI status, then stored target breach.
- 1. Network availabilityCritical
99.62% -0.08pp vs target · Previous-period comparison unavailable
Johannesburg CBD cluster availability 98.9% (target 99.7%)
View dashboard - 2. Monthly churnCritical
2.9% +0.2pp vs prior month
High-value urban prepaid churn up 0.5pp in 30 days
View dashboard - 3. EBITDA marginHigh
38.4% -0.6pp vs plan (Q3 2026 budget) · Previous-period comparison unavailable
Energy cost rising — budget basis not stored
View dashboard - 4. Blended ARPUHigh
USD 4.32 +1.9% vs stored prior
Voice ARPU erosion
View dashboard - 5. Net AddsMedium
+68k -12% vs stored prior
Retail activations down in North
View dashboard
Total revenue (QTD)
USD 142.6M
+2.8%vs budget (Q3 2026, quarter to date) · Previous-period comparison unavailable
EBITDA margin
38.4%
-0.6ppvs plan (Q3 2026 budget) · Previous-period comparison unavailable
Blended ARPU
USD 4.32
+1.9%vs stored prior
Net Adds
+68k
-12%vs stored prior
Monthly churn
2.9%
+0.2ppvs prior month
NPS
+31
-2 ptsvs prior month
Network availability
99.62%
-0.08ppvs target · Previous-period comparison unavailable
Digital Revenue
USD 22.4M
+14%vs stored prior · Comparison basis unconfirmed
Fraud + revenue leakage
USD 1.9M
-14%vs stored prior
OPEX QTD
USD 82.4M
+3.1%vs budget (Q3 2026, quarter to date) · Previous-period comparison unavailable
CAPEX vs Plan
86%
+4ppvs prior month
Regulatory Breaches
2
+100%vs prior month
Revenue Trend
Monthly total revenue (US$ millions)
Subscriber Metrics
Total subscribers (M) and monthly churn (%)
Customer Experience
Stored NPS and customer-experienced availability
NPS
+31
scale −100 to +100
Customer-experienced availability
99.41%
-0.12pp vs prior
Top Alerts
Highest-severity stored alerts
High-value urban prepaid churn up 0.5pp in 30 days
CriticalUSD 6.8M revenue at risk (annualised scope not independently confirmed) · Churn & Retention
Johannesburg CBD cluster availability 98.9% (target 99.7%)
CriticalSLA penalty exposure $0.6M; churn driver · Network Performance & Risk
Termination rate increase
HighInterconnect cost impact: USD 4.8M — annualised basis not stored. · Interconnect & Roaming
New termination rates effective this month
High+$0.4M monthly cost · Interconnect & Roaming
Border-region SIM-box
High1,240 SIM-box incidents flagged this month. · Fraud & Revenue Assurance
Key Decisions
Stored decision cases and status
Approve North region distributor incentive scheme
Decision neededUSD 800k expected value · Subscriber Growth
Approve self-service acceleration programme
Decision neededUSD 400k expected value · Customer Experience
Mandate renegotiation with top-3 partners
Decision neededUSD 1.1M expected value · Interconnect & Roaming
Approve USSD + retail re-verification campaign
Decision neededUSD 750k expected value · Regulatory & Compliance
Launch mobile money + data incentive
Decision neededUSD 1.4M expected value · Digital Services & Channels
Value Realization
Expected value across tracked decisions
4
periods
- USD 1.3M Expected 2026-04 to 2026-09 · conditional projection
- USD 18M Expected FY2026 · conditional projection
- USD 5.3M Expected FY2026 H2 · conditional projection
- USD 950k Expected FY2027 · conditional projection
Verified realised value: Not verified. USD 11.33M illustrative total (2026-04 to 2026-09) — not verified; USD 2.7M legacy recorded amount(s) excluded from current reporting · 4 records have no recorded actual.
AI Morning Briefing
10 ranked developments · what changed, why it matters, what happens next.
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Answers built from the stored telecom data, with citations and next steps.